Terms of Service

1. Acceptance of Terms

By accessing and placing orders through CafeOS, its scanning QR code systems, checkout widgets, or office delivery applications, you agree to comply with and be bound by these Terms of Service. If you do not agree, please cease using our services.

2. Ordering and Checkout

CafeOS facilitates order placement and payment orchestration directly with local cafés. We do not prepare beverages, handle delivery logistics, or run physical store operations. All menu pricing, item availability, and delivery options are managed dynamically by the respective café.

3. Payment & eSewa Gateway

Online payments (including eSewa sandbox or live transactions) are settled directly between you and the operating café context. Payments are subject to the terms and privacy conditions of the third-party payment gateway. CafeOS does not store credit cards or payment credentials.

4. Delivery Services

For delivery orders, users must provide a complete and correct office address and pick an active delivery zone. Deliveries are dispatched using the café's private delivery staff. CafeOS is not liable for delayed transit times, temperature degradation of hot/cold beverages, or incorrect delivery drop-offs.

5. Account Registration

Staff accounts must be registered using accurate employee information. Baristas, managers, and owners are responsible for maintaining the confidentiality of credentials and restrict access to active kitchen dashboard consoles.

6. Service Availability & Limits

CafeOS reserves the right to modify, suspend, or terminate services at any time. We are not responsible for any connectivity disruptions, network timeouts, or transaction errors occurring outside of our direct application logic boundary.